Return & Exchange Policy

At Kanyra, we specialize in high-quality demifine, gold-coated, and silver-coated jewelry crafted for everyday elegance. Each piece is carefully finished and coated to enhance durability and appearance.

Due to the delicate nature of coated jewelry, this policy outlines strict conditions for returns and exchanges.

Return Window

Returns must be initiated within the following timeframes from the date of delivery:

  • Silver-Coated Jewelry: Within 7 days of delivery

  • Gold-Coated / Demifine Jewelry: Within 48 hours of delivery

Requests raised beyond the specified timelines will not be accepted under any circumstances.

Eligibility for Returns

To qualify for a return, all of the following conditions must be met:

  • Item must be unused, unworn, and in original condition

  • Must be returned in original packaging, including boxes, pouches, and protective materials

  • All tags, labels, and certificates (if applicable) must remain intact

  • Must be accompanied by the original invoice or proof of purchase

All returned products will undergo a strict quality inspection. Kanyra reserves the right to reject returns that do not meet these conditions.

Non-Returnable Items

The following items are strictly non-returnable:

  • Customized or personalized jewelry

  • Earrings (due to hygiene reasons)

  • Items purchased during flash sales, clearance sales, or promotional offers, unless defective

  • Gift cards, store credits, or vouchers

Exchange Policy

We offer exchanges under the following conditions:

Eligible Exchange Cases

  • Size issues (subject to availability)

  • Exchange for a different design of equal or higher value (price difference must be paid by the customer)

Gold-Coated / Demifine Jewelry (Special Conditions)

  • Exchanges are allowed only for:

    • Manufacturing defects, or

    • Size issues

  • Requests must be raised within 48 hours of delivery

Kanyra reserves the right to deny exchange requests based on product condition, signs of wear, or stock availability.

Coating & Wear Disclaimer (Important)

All Kanyra jewelry is coated/plated, and the finish may naturally fade over time depending on usage and care.

The following are not considered manufacturing defects:

  • Fading, discoloration, or loss of coating due to wear

  • Exposure to water, sweat, perfumes, or chemicals

  • Scratches, dents, or damage from regular use

  • Tarnishing over time

Such cases are classified as normal wear and tear and are not eligible for return or exchange.

Return & Exchange Process

To initiate a return or exchange:

  1. Email us at support@kanyrastudio.com within the applicable return window

  2. Share your order number, product details, and reason for request

  3. Our team will review and approve (or reject) the request

  4. Pickup will be arranged where serviceable, or self-shipping may be required

  5. Once received, the product will undergo inspection

  6. Upon approval:

    • Refund or exchange will be processed

Kanyra reserves the right to approve or reject any request after inspection.

Return Shipping

  • Free reverse pickup is provided only for:

    • Defective products

    • Incorrect items delivered

  • For all other cases:

    • Return shipping costs must be borne by the customer

    • Original shipping charges are non-refundable

Kanyra is not responsible for items lost or damaged during return shipping if sent by the customer.

Refund Policy

  • Refunds will be processed only after the product passes inspection

  • Refunds will be issued to the original payment method

  • Processing timelines may take 5–10 business days

Kanyra reserves the right to issue refunds in the form of store credit where applicable.

Damaged, Defective, or Incorrect Orders

If you receive a damaged, defective, or incorrect product:

  • You must notify us within 48 hours of delivery

  • Provide clear images or videos as proof

Failure to report within this timeframe may result in rejection of the request.

Cancellation Policy

  • Orders can only be cancelled before dispatch

  • Once shipped, cancellations are not permitted

Important Notes

  • Minor variations in color, finish, or appearance due to lighting or screen settings are not considered defects

  • Jewelry must be handled with care; improper usage voids eligibility for returns

  • Kanyra reserves the right to limit or refuse service in cases of repeated return misuse

Contact Us

For any return or exchange-related queries:

Email: support@kanyrastudio.com

Our support team will respond within 24–48 business hours.